Support Center

DEV BHOOMI DELIGHT is designed to be intuitive, but we understand you might have questions about optimizing your procurement or sales.

For Buyers

• Creating an RFQ: Be as specific as possible. Include exact quantities, acceptable quality parameters, and delivery deadlines to ensure accurate bids.
• Reviewing Bids: You are not forced to accept the absolute lowest bid if you prefer a supplier with higher ratings. The choice is yours.

For Suppliers

• Account Verification: All suppliers must upload valid GST certificates and Business PAN cards. Approval typically takes 24 hours.
• Subscription Limits: If you are on the Basic tier (₹349/mo), you are limited to 10 bids. Upgrade to the Pro tier for unlimited bidding.

We guarantee that your funds are safe until you receive exactly what you ordered.

• Secure Escrow: When you accept a bid, your payment is held in a neutral Escrow account. It is NOT transferred to the supplier immediately.
• Quality Verification: Upon delivery, you have 24 hours to inspect the goods. If the quality matches the RFQ specifications, you must approve the release of funds.
• Zero Logistics Liability: Please note that DEV BHOOMI DELIGHT is a software marketplace. We do not transport goods. You must coordinate delivery timelines directly with your supplier.

Succeeding on DEV BHOOMI DELIGHT requires competitive pricing and excellent communication.

• The Reverse Auction: Bidding is blind. You cannot see your competitors' prices. You must submit your absolute floor price to maximize your chances of winning.
• Commission Structure: Winning a bid incurs a 1% platform commission on the total order value, automatically deducted from the escrow payout.
• Logistics Responsibility: As a supplier, YOU are responsible for arranging logistics and ensuring the goods reach the buyer's specified location on time. DEV BHOOMI DELIGHT does not provide warehousing or delivery partners.

In the rare event that an order goes wrong, our dispute resolution center steps in.

• Filing a Dispute: Buyers can freeze the Escrow funds by clicking "Raise Dispute" on their dashboard if the delivered goods are damaged, incorrect, or not delivered.
• Evidence Submission: Both parties will be required to submit photographic evidence and chat logs.
• Mediation: DEV BHOOMI DELIGHT administrators will review the evidence and make a binding decision within 72 hours. Funds will either be refunded to the buyer or released to the supplier.